Frequently Asked Questions
Some of our frequently asked questions can be found below.
Due to the nature of our products being bespoke and individually designed and made, there are always additional questions we get asked, which we can't list below. However, if you would like to ask us a question, please use the form at the bottom of this page, call us on the numbers above, alternatively ask us when we visit to carry out your survey.
01
How long will I have to wait for the installation of my Security Door?
Because we source our materials and manufacture all our doors in the UK we are able to turn doors around within 2-3 weeks. This is once order is confirmed and deposit has been recieved.
If you need it quicker than this time frame, we can manufacture and have your door ready within 48 hours (which does add an additional charge).
We can acheive this because we use industry leading equipment and highly skilled and professional engineers.
Design, Security and Aesthetic is never compromised!
02
Can you guarantee the installation?
Yes. Our engineers are highly trained and certified at installing our High Security products, and we cover this with an installation guarantee of 12 months from installation date.
This does not cover wear, tear and misuse and abuse.
Our Steel door sets are supplied with 10 Year Guarantee (when installed by Hardwing Engineers)
Our timber skins are guaranteed for up to 50 years (depending on timber chosen). *If the timber is not physically damaged and breaks the surface.
03
I've chosen a door design, but what if I change my mind, will I need a full new door?
No you will not, unless you are adding or reducing glazed areas.
Our timber skins are upgradeable and interchangeable to suit your requirements. So it is easy to change your style when you want.
Same door, different finish.
04
How good are your locks?
We use qualified high security lock options and all our doors come with a standard Fiam x1R Mechanical lock which is Class 6 security.
Our electric (battery) version of this lock has been guaranteed for more than 23,000 opening and closing cycles in optimum conditions. The electric version (Class 7) also has a mechanical key system and built in gear to allow for manual lock release.
Our other lock ranges guarantee is between 3-5 Years; from our locks suppliers.
05
I would like security doors and windows, are you able to provide any discount?
You are always able to bundle your security products together and we do offer the best price for our high security products, however we can always work something out when you buy multiple products.
06
Do you provide the full supply of electric services and ground works where required for your gates and garages?
Yes. We use qualified, experienced and certified electrictians for installing new power supplies for our Security Doors, Security Gates and Security Garages.
Yes we provide for the full ground works and civil work services where required in order to run new power supplies for your chosen Garage or Gate.
We always leave your property clean and tidy.